Litigation & Claims Visibility That Reduced Costs by $1M+
Challenge
Legal claims, demand letters, litigation matters, and workers’ compensation cases were dispersed across emails, shared drives, and individual folders, leaving leadership with no clear visibility into trends, cost drivers, or recurring risk. Recognizing that meaningful risk management required a centralized, structured view of this information, I immediately began securing the operational support and financial approval needed to build a system that could translate fragmented case data into actionable insight.
Solution
Built a workflow and repository of cases that captured key case metrics including cause of action, location, business unit involvement, demand amounts, outcomes, and spend, that then translated that information into real time dashboards that surfaced trends across the organization.
This visibility allowed leadership to identify recurring risk areas, allocate resources more strategically, and track progress year over year rather than reacting to cases in isolation. While implementation required navigating budget approvals, internal development timelines, and ongoing data maintenance, the resulting analytics became a valued executive tool that fundamentally changed how legal risk and claims performance were managed.
Result
Improved visibility into emerging trends enabled proactive resource allocation and collaboration
across business units, reducing workers’ compensation costs by over $1 million over three years
Service Area: Risk visibility, litigation management, operational governance