Community Policing Assessment and Community Tool
Challenge
Police agencies lacked practical tools to assess operational readiness and understand community concerns in a consistent, measurable way. Leadership often relied on anecdotal feedback rather than clear insight, which led to reacting to crises after trust had already eroded instead of strengthening systems proactively.
Solution
Designed and launched two integrated assessment platforms:
CENTRAL — an executive readiness framework evaluating police agencies' internal policies, training, resources, and culture against best-practice benchmarks;
CENTRAL Plus — a community-facing feedback and risk-mapping system capturing priorities and trust indicators by location and demographic factors
Together, the platforms translated complex operational dynamics into clear, actionable insights and improvement roadmaps.
Result
Leadership gained early visibility into readiness gaps and community risk drivers, enabling
targeted interventions before issues escalated into public crises. Both platforms continue to
generate interest from major nonprofit organizations exploring scalable, data-driven approaches
to operational improvement and stakeholder trust.
Service Area: Governance frameworks, police agency readiness, community risk assessment